adda7 Privacy Policy

Introduction

adda7 ("adda7", "we", "us", "our") operates the online betting and casino platform accessible at adda7.onl. We understand that when you share personal information with us, you are placing a significant degree of trust in how we handle it. This Privacy Policy sets out, clearly and completely, what personal data we collect from players in Bangladesh and elsewhere, why we collect it, how we use it, who we may share it with, and what choices and rights you have regarding your own information.

This Privacy Policy applies to all users of the adda7 website, mobile interface, and all related services — including sports betting, live casino games, slot games, promotional activity, and customer support interactions. It should be read alongside the adda7 Terms & Conditions, which govern your use of the platform as a whole.

By creating an adda7 account, accessing our platform, or interacting with our services in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

Data We Collect

adda7 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the site, and in some cases from third-party verification providers. The categories of data we collect are as follows:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is inadvertently provided (for example, in a support communication), it will be deleted promptly and will not be stored or processed.

How We Use Your Data

adda7 uses the personal data it collects for the following specific, documented purposes. We do not use your data for any purpose not listed below without first informing you and, where required, obtaining your consent:

• Account Management: Creating, maintaining, and administering your adda7 account, including identity verification and KYC compliance checks.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; preventing payment fraud; complying with anti-money laundering (AML) obligations.
• Service Delivery: Providing access to sports betting markets (including BPL, IPL, T20 World Cup, and international football), casino games, and all other platform features.
• Customer Support: Responding to queries, resolving disputes, and managing complaints submitted via live chat or email.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct described in the Terms & Conditions.
• Responsible Gaming: Monitoring betting behaviour to identify potential problem gambling indicators and applying account-level protections such as deposit limits or self-exclusion where appropriate.
• Legal & Regulatory Compliance: Meeting our obligations under applicable international regulations, including AML, Know Your Customer (KYC), and data protection frameworks.
• Marketing Communications: Sending promotional offers, bonus notifications, and seasonal campaign messages (such as Eid, BPL season, or Pohela Boishakh promotions) to players who have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and game library of the adda7 platform.

Legal Basis for Processing

adda7 processes personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between you and adda7 — specifically, to operate your account, process bets, and handle financial transactions. Without this processing, we cannot provide our services.
• Legal Obligation: Certain processing activities — particularly identity verification, AML screening, and transaction record-keeping — are required by applicable law and cannot be waived.
• Legitimate Interests: adda7 processes certain data (including technical and usage data) on the basis of legitimate business interests, such as maintaining platform security, preventing fraud, and improving our services — provided these interests do not override your fundamental rights and freedoms.
• Consent: Where we rely on your consent — for example, for marketing communications or non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

adda7 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances, and only to the minimum extent necessary:

• Payment Processors: We share financial data with payment service providers — including bKash, Nagad, Rocket, and Upay — solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for their data handling practices.
• Identity Verification Partners: To comply with KYC obligations, we may share identity documents and personal details with certified third-party verification service providers. These partners are contractually bound to process your data only for the purpose of verification.
• Game Providers: Certain technical data (such as player session tokens and bet amounts) may be shared with our game providers — including Pragmatic Play, Evolution Gaming, Spribe, and others — solely to facilitate game delivery and resolve technical disputes. These providers do not have access to your full identity data.
• Legal Authorities: adda7 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect adda7's legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of adda7's business, personal data held by adda7 may be transferred to the acquiring entity. We will notify affected players prior to any such transfer.

Cookies & Tracking Technologies

adda7 uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively. Cookies are small text files stored on your device when you visit a website; they allow the site to remember information about your session and preferences.

We use the following categories of cookies on the adda7 platform:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language preference, and ensure secure navigation. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised, aggregated data about how players use the platform — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement. No individual is identifiable from this data.
• Functional Cookies: These remember your preferences — such as your preferred deposit method or game category — to personalise your experience on subsequent visits.

adda7 does not use third-party advertising cookies or retargeting pixels. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies may impair your ability to use certain features of the platform.

Data Retention

adda7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account relationship with adda7, plus an additional period following account closure to meet regulatory requirements.
• Transaction Records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five years following the relevant transaction, in accordance with AML regulatory requirements.
• KYC & Identity Documents: Identity verification documents are retained for a minimum of five years following account closure.
• Customer Support Records: Communications with our support team are retained for two years following the resolution of the relevant query or complaint.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are retained for as long as your account is active, and for three years after account closure, to demonstrate compliance with consent obligations.

When personal data is no longer required and no legal obligation to retain it exists, adda7 will securely delete or irreversibly anonymise it.

Data Security

adda7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including payment credentials and identity document images) at rest in our databases.
• Strict role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Regular third-party security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Documented incident response procedures enabling adda7 to detect, assess, and respond to data security incidents promptly and systematically.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, adda7 will notify affected players without undue delay.

Your Rights

As a data subject, you hold specific rights in relation to the personal data that adda7 holds about you. adda7 is committed to honouring these rights promptly and without unnecessary obstruction. Your rights include:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to limitations where retention is required by law (such as AML record-keeping obligations).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Once you object to marketing communications, we will cease such communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the adda7 support team via live chat or email. We will respond to all valid requests within 30 days. In complex cases, this period may be extended by an additional 60 days, and we will notify you of any such extension.

Children & Minors

The adda7 platform is strictly intended for adults aged 21 years and above. adda7 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to an individual under 21, we will immediately suspend the account, delete the associated personal data, and reverse any financial transactions where possible.

If you believe that a minor has registered on the adda7 platform or has access to an existing account, please contact our support team immediately. We treat all such reports with the highest priority and will act without delay.

International Data Transfers

adda7 operates as an internationally hosted platform. As a result, your personal data may be transferred to, stored on, and processed by servers located outside Bangladesh. Where such transfers occur, adda7 ensures that adequate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Safeguards used for international transfers include contractual data processing agreements with all third-party service providers, requiring them to process personal data only as instructed by adda7 and to maintain appropriate security standards. By using the adda7 platform, you consent to the transfer of your personal data as described in this section.

Third-Party Links

The adda7 platform may contain references to third-party game providers, payment processors, or other service partners. While adda7 exercises care in selecting these partners, we do not control the privacy practices of third-party websites or services. This Privacy Policy applies exclusively to the adda7 platform.

adda7 is not responsible for the privacy policies or data handling practices of any third party. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the adda7 platform, including bKash, Nagad, Rocket, and game providers such as Pragmatic Play and Evolution Gaming.

Changes to This Privacy Policy

adda7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal obligations, or business practices. The date of the most recent revision is displayed prominently at the top of this document.

Where changes are material — meaning they significantly affect the way we collect, use, or share your personal data — we will notify registered players via email and/or a prominent in-platform notification at least 14 days before the updated policy takes effect. Minor clarifications or editorial corrections may take effect immediately.

Your continued use of the adda7 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised policy, you should cease using the platform and contact our support team to close your account.

Contact & Complaints

If you have any questions, concerns, or complaints about how adda7 handles your personal data, or if you wish to exercise any of the rights described in Section 9, please contact our Data Support team through the following channels:

• Email: [email protected] — displayed as plain text only; not a clickable link
• Live Chat: Available 24/7 directly within your adda7 account dashboard
• Response Time: 2–5 minutes via live chat; within 24 hours via email
• Languages: English and Bengali support available at all times

We take all privacy-related complaints seriously and will acknowledge your complaint within 48 hours, with a substantive response provided within 14 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026.